[et_pb_section fb_built="1" _builder_version="4.27.4" _module_preset="default" use_background_color_gradient="on" background_color_gradient_stops="rgba(0,28,63,0.65) 0%|rgba(0,28,63,0.71) 100%" background_color_gradient_overlays_image="on" background_image="https://www.cembenchmarking.com/wp-content/uploads/2024/12/insights-cover-med.jpg" height="370px" locked="off" global_colors_info="{}"][et_pb_row _builder_version="4.27.4" _module_preset="default" custom_padding="65px||56px||false|false" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.27.4" _module_preset="default" global_colors_info="{}"][et_pb_heading title="@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@" _builder_version="4.27.4" _dynamic_attributes="title" _module_preset="default" title_text_align="center" width="80%" width_tablet="80%" width_phone="80%" width_last_edited="on|phone" module_alignment="center" global_colors_info="{}"][/et_pb_heading][et_pb_text _builder_version="4.27.4" _module_preset="default" text_text_color="#ffffff" text_font_size="21px" hover_enabled="0" locked="off" global_colors_info="{}" sticky_enabled="0"]<p style="text-align: center;">Pension Administration Insights</p>[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built="1" _builder_version="4.27.4" _module_preset="default" custom_margin="0px||-1px||false|false" custom_padding="||2px|||" global_colors_info="{}"][et_pb_row column_structure="3_5,2_5" _builder_version="4.27.4" _module_preset="default" width="100%" custom_margin="-40px||0px||false|false" custom_padding="||0px||false|false" global_colors_info="{}"][et_pb_column type="3_5" _builder_version="4.27.4" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.27.4" _module_preset="default" text_font="||||||||" text_orientation="center" width="80%" width_tablet="80%" width_phone="80%" width_last_edited="on|phone" module_alignment="center" custom_margin="-18px||2px||false|false" global_colors_info="{}"]<p>[publishpress_authors_data field="display_name" seperator=", "]</p>[/et_pb_text][et_pb_text _builder_version="4.27.4" _dynamic_attributes="content" _module_preset="default" text_font="||||||||" text_orientation="center" custom_margin="||||false|false" global_colors_info="{}"]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9kYXRlIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiIiwiYWZ0ZXIiOiIiLCJkYXRlX2Zvcm1hdCI6ImN1c3RvbSIsImN1c3RvbV9kYXRlX2Zvcm1hdCI6IkYsIFkifX0=@[/et_pb_text][et_pb_text _builder_version="4.27.4" _module_preset="default" hover_enabled="0" global_colors_info="{}" sticky_enabled="0"]<p><span data-contrast="none" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW190803263 BCX0"><span class="NormalTextRun SCXW190803263 BCX0">What topics are currently sparking debate among pension professionals? One of the most popular discussions on CEM's user-driven platform, PIN, focuses on AI and how industry peers use it to enhance customer service. In this brief commentary, we will explore the key insights shared by PIN members and follow up with best practices for integrating AI to improve customer experience in the pension industry.</span></span><span class="EOP SCXW190803263 BCX0" data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}"> </span></p>
<p><span class="EOP SCXW190803263 BCX0" data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}"><span data-contrast="none" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW115064825 BCX0"><span class="NormalTextRun SCXW115064825 BCX0">The discussion, prompted by a member's question about using AI for member website inquiries and email replies, highlighted the careful exploration and strategic planning concerning AI adoption within the pension administration community.</span></span><span class="EOP SCXW115064825 BCX0" data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}"> <br /></span></span></p>
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<p><span class="EOP SCXW190803263 BCX0" data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}"><span class="EOP SCXW115064825 BCX0" data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}"></span></span></p>[/et_pb_text][/et_pb_column][et_pb_column type="2_5" _builder_version="4.27.4" _module_preset="default" global_colors_info="{}"][et_pb_blurb title="Unlock Peer Intelligence with PIN" use_icon="on" _builder_version="4.27.4" _module_preset="default" background_color="#F0F0F0" border_width_all="35px" border_color_all="#F0F0F0" global_colors_info="{}"]<p data-ccp-border-top="0.6666666666666666px solid #000000" data-ccp-padding-top="5.333333333333333px" data-ccp-border-bottom="0.6666666666666666px solid #000000" data-ccp-padding-bottom="5.333333333333333px"><em><br />Access the collective expertise of over 100 global pension plans through CEM Benchmarking's Peer Intelligence Network (PIN).</em></p>
<p data-ccp-border-top="0.6666666666666666px solid #000000" data-ccp-padding-top="5.333333333333333px" data-ccp-border-bottom="0.6666666666666666px solid #000000" data-ccp-padding-bottom="5.333333333333333px"><em>PIN is an exclusive online platform for CEM Benchmarking clients, connecting more than 1,400 pension professionals worldwide. It serves as a vital resource for discussing operational challenges, sharing innovative solutions, and learning from peer experiences on topics just like AI! Access is included with your Investment or Pension Administration Benchmarking Subscription</em></p>
<p data-ccp-border-top="0.6666666666666666px solid #000000" data-ccp-padding-top="5.333333333333333px"><em>Contact your CEM representative to learn more about joining the PIN community.</em></p>[/et_pb_blurb][/et_pb_column][/et_pb_row][et_pb_row _builder_version="4.27.4" _module_preset="default" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.27.4" _module_preset="default" global_colors_info="{}"][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built="1" _builder_version="4.27.4" _module_preset="default" custom_margin="0px||0px||false|false" custom_padding="0px||||false|false" global_colors_info="{}"][et_pb_row _builder_version="4.27.4" _module_preset="default" custom_margin="||||false|false" custom_padding="0px||||false|false" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.27.4" _module_preset="default" global_colors_info="{}"][et_pb_post_content _builder_version="4.27.4" _module_preset="default" custom_margin="-30px||0px||false|false" custom_padding="||0px||false|false" global_colors_info="{}"][/et_pb_post_content][et_pb_button button_url="/research" button_text="Back to all Research Insights " _builder_version="4.27.4" _module_preset="default" button_bg_color="gcid-heading-color" box_shadow_style="none" global_colors_info="{%22gcid-heading-color%22:%91%22button_bg_color%22%93,%22gcid-779a3d53-700b-4950-9fae-611323b51b16%22:%91%22button_bg_color__hover%22%93}" button_bg_color__hover_enabled="on|hover" button_bg_color__hover="#666666" button_bg_enable_color__hover="on"][/et_pb_button][/et_pb_column][/et_pb_row][et_pb_row _builder_version="4.27.4" _module_preset="default" custom_margin="0px||0px||false|false" custom_padding="||0px||false|false" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.27.4" _module_preset="default" global_colors_info="{}"][et_pb_heading title="Share this page" _builder_version="4.27.4" _module_preset="default" title_level="h3" title_font="--et_global_heading_font|300|||||||" title_text_align="center" title_font_size="23px" module_alignment="center" custom_margin="||0px||false|false" custom_padding="||0px||false|false" global_colors_info="{}"][/et_pb_heading][/et_pb_column][/et_pb_row][et_pb_row _builder_version="4.27.4" _module_preset="default" width="15%" module_alignment="center" custom_padding="15px||0px||false|false" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.27.4" _module_preset="default" global_colors_info="{}"][et_pb_icon font_icon="&#xf0c1;||fa||900" icon_color="#ffffff" icon_width="26px" icon_color_tablet="#ffffff" icon_color_phone="#ffffff" icon_color_last_edited="on|phone" icon_width_tablet="26px" icon_width_phone="26px" icon_width_last_edited="on|phone" module_id="copyURL" _builder_version="4.27.4" _module_preset="default" background_color="#001E66" custom_padding="6px|6px|6px|6px|true|true" background_last_edited="on|desktop" custom_css_free_form="selector:hover {||  cursor: pointer;||}" border_radii="on|100px|100px|100px|100px" global_colors_info="{}" background__hover_enabled="on|desktop" background_color__hover="#86c1d8" background_enable_color__hover="on"][/et_pb_icon][et_pb_code _builder_version="4.27.4" _module_preset="default" global_colors_info="{}"]<script><!-- [et_pb_line_break_holder] -->const copyBtn = document.getElementById('copyURL');<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->copyBtn.addEventListener('click', () => {<!-- [et_pb_line_break_holder] -->  const url = window.location.href;<!-- [et_pb_line_break_holder] -->  navigator.clipboard.writeText(url).then(() => {<!-- [et_pb_line_break_holder] -->    alert('URL copied successfully!');<!-- [et_pb_line_break_holder] -->  }).catch(() => {<!-- [et_pb_line_break_holder] -->    alert('Error copying URL to clipboard');<!-- [et_pb_line_break_holder] -->  });<!-- [et_pb_line_break_holder] -->});<!-- [et_pb_line_break_holder] --></script>[/et_pb_code][/et_pb_column][/et_pb_row][/et_pb_section]