Optimizing customer experience

Optimizing customer experience

All pension plans focus on the ‘customer experience’ to a greater or lesser extent. That said, for several leading global plans customer experience has become a key strategic priority in recent years. These plans have adopted highly structured customer experience...
Optimizing customer experience

Hedge Fund Reality Check 2018

Pension funds need investment strategies with attractive risk and return characteristics to fund their liabilities. Hedge funds are increasingly popular investments which purport to fill this need, as witnessed by a 25-fold increase in hedge fund use in the CEM global...
Optimizing customer experience

Funded Status and Investment Policy

The financial crisis resulted in severe declines in the funded status of most U.S. corporate pension funds resulting in almost universal pension deficits. These deficits have persisted largely due to declines in interest rates to historical lows. With the dual goals...